Refund Policy

This Policy applies to consumer purchases made on the Platform. "Digital Content" means Invite+ subscriptions and any digital feature access. Available subscription plans, their features and prices are configured in our systems and shown to you before purchase. "Ticket" means an entitlement to attend an Event listed on the Platform. "Merchandise" means physical goods purchased through the Swingable merch store, produced on demand from our standard print-on-demand catalogue by our fulfilment partner.

14-day cooling-off period. For most consumer contracts concluded at a distance you have a statutory right to cancel within fourteen (14) days without giving a reason, under the Consumer Contracts Regulations 2013.

Digital-content exception. By starting to use your Invite+ subscription (including a verification trial that unlocks Invite+ features) you expressly request that supply of Digital Content begins immediately, and you acknowledge that once supply has begun your statutory 14-day cancellation right in respect of that Digital Content is lost. This is a standard application of Regulation 37(1)(a) of the Consumer Contracts Regulations 2013.

Where the exception does not apply. If you buy a subscription but do not access any Invite+ feature within the 14-day period, you may cancel and receive a full refund by writing to Admin@swingable.co.uk.

Cancelling auto-renewal is not the same as this statutory right. You can stop future charges at any time (see clause 3.1) whether or not your statutory cancellation right under this clause 2 is still available. Cancelling auto-renewal stops future billing; it does not, by itself, entitle you to a refund of amounts already charged.

Cancelling auto-renewal. Invite+ subscriptions are billed through Stripe. You can cancel auto-renewal at any time via the Stripe Billing Portal, linked from your account settings. Cancelling prevents future charges; your existing entitlement continues until it expires at the end of the period you have already paid for.

Refunds after use. Subject to clause 2.2, mid-cycle refunds for used subscription periods are made at our discretion and are typically offered only where (a) a technical fault materially prevented you from using Invite+ features and we were unable to resolve it, (b) you were charged in error, or (c) a refund is required to comply with the Consumer Rights Act 2015 (for example, where the Digital Content is not as described, not fit for purpose, or not of satisfactory quality).

Verification trial. Where a subscription plan includes a verification trial, it lasts three (3) days and converts automatically to a paid subscription at the end of that period unless you cancel auto-renewal before it ends. Because access is granted immediately, the digital-content exception at clause 2.2 applies from the start of the trial.

Failed or retried payments. If a renewal payment fails, Stripe's Smart Retries automatically attempts to collect payment again over the following days, and we email you if a payment fails. While retries are in progress your access remains active on a past-due basis; it is only removed once your entitlement is processed as expired without a successful payment. This does not extend your paid period or create any refund entitlement.

Take a break. Pausing your profile using "take a break" pauses your visibility on the Platform. It does not pause or suspend Stripe billing — your subscription continues to renew and be charged as normal unless you separately cancel auto-renewal.

Price changes. Where we change the price of a subscription, we will notify you at least fourteen (14) days in advance. If you do not wish to continue at the new price you may cancel before the change takes effect.

Every Event listing shows who is organising it (the "Organiser") before you buy a Ticket. For most Events, the Organiser is the third party hosting the Event and is the supplier of the Ticket contract; Entity Promotions LTD operates the ticketing and payment-collection platform and, where applicable, acts as a disclosed collection agent, collecting the ticket price into Swingable's Stripe account on the Organiser's behalf and settling funds to the Organiser afterwards through our organiser payout process. Where Entity Promotions LTD is itself identified as the Organiser of a specific Event, Entity Promotions LTD is the supplier for that Event.

What you pay. The total amount due, including the ticket price and any processing fee, is shown before you confirm payment. We do not publish a fixed fee percentage here because fees can vary; the actual amount is always disclosed at checkout before you pay.

Requesting a refund. Refund requests for Tickets are handled by us on the Organiser's instructions, applying the Organiser's stated refund, transfer and cancellation policy shown at checkout. Organisers do not currently have a self-service refund tool; to request a refund, contact us at Admin@swingable.co.uk with your booking reference and we will liaise with the Organiser.

Event cancellation. Where an Event is cancelled by the Organiser, we will facilitate a refund of the ticket price. Processing fees may be non-refundable where separately disclosed.

Force majeure. Where an Event cannot proceed for reasons beyond the Organiser's reasonable control, refunds are handled in accordance with the Organiser's stated policy and applicable law.

Change of mind. Tickets to leisure Events are exempt from the statutory 14-day cancellation right under Regulation 28(1)(h) of the Consumer Contracts Regulations 2013. Where the Organiser voluntarily offers refunds or exchanges, we will honour their policy.

Merchandise sold through the Swingable store is drawn from our print partner's standard, off-the-shelf print-on-demand catalogue (for example standard branded apparel and accessories). It is not made to your personal specification or clearly personalised to you, so it does not fall within the made-to-order exception in Regulation 28(1)(b) of the Consumer Contracts Regulations 2013. Standard distance-selling cancellation and return rights apply, subject to any other statutory exception that may apply to a particular item.

Cancelling and returning. You may cancel within fourteen (14) days of delivery and return the item unused and in its original condition for a refund of the item price and standard outbound delivery. You pay the cost of return postage unless the item is faulty or wrongly supplied. Refunds are issued within fourteen (14) days of our receiving the item back or of your evidence of return, whichever is earlier.

Faulty, damaged or misprinted goods. If Merchandise arrives damaged, defective, or misprinted, contact Admin@swingable.co.uk within fourteen (14) days of delivery with photographs. We will arrange a replacement or refund in accordance with the Consumer Rights Act 2015.

Non-delivery. Where an item does not arrive within thirty (30) days of dispatch (or such longer period as stated at checkout), you may request a re-shipment or a full refund.

Advertiser wallet credits purchased for use with Swingable's advertising tools are, once added to your wallet, non-refundable and non-transferable to another account, except where (a) you were charged twice or in error for the same top-up, or (b) the law requires otherwise. Unused credit remaining in your wallet does not entitle you to a cash refund.

Full terms governing advertiser wallets, campaigns and credits are set out in our Advertiser Terms, which take precedence over this clause in the event of a conflict on advertiser-specific matters.

Where stated on the Platform, a percentage of the price of qualifying Invite+ subscriptions and founder purchases — currently 25%, and configurable per plan — is contributed to charity. This charitable contribution applies only to qualifying subscriptions and founder purchases; it does not apply to Merchandise or to Event tickets.

The charitable contribution is a use we make of a portion of our own revenue and is not a separate donation made by you; it does not affect the price you pay, and it does not create any additional refund right beyond those set out elsewhere in this Policy.

Approved refunds are made to the original payment method used. We will not refund to a different card or account except where the original method is demonstrably unavailable.

Timing. We instruct refunds within five (5) business days of approval. Card issuers typically credit refunds within a further five to ten (5–10) business days. We are not responsible for delays introduced by your card issuer or bank.

Currency. Refunds are made in the same currency as the original charge. Exchange-rate fluctuations between charge and refund are outside our control.

If you dispute a charge, please contact us first so we can investigate. Initiating a chargeback with your bank without contacting us may delay resolution.

Chargeback abuse. Where a chargeback is subsequently found to be invalid or fraudulent, we reserve the right to suspend or terminate the associated Member Account, block further purchases, and pursue recovery of any resulting losses in accordance with our Terms of Service.

Refunds are not available where a purchase was obtained through fraud, the use of stolen payment credentials, chargeback abuse, or the abuse of promotional codes, referral credits, or trial-eligibility rules.

Trial abuse. Only one verification trial per person, household or payment instrument is permitted. Where multiple trials have been claimed in breach of the Terms, resulting subscriptions are treated as fully payable and are not refundable.

Terminated accounts. Where an account is terminated for a material breach of the Terms of Service, remaining subscription time is forfeited and is not refundable, save where statutory refund rights require otherwise.

Send a written refund request to Admin@swingable.co.uk including your Member username, the transaction reference or receipt, the date, and the reason for the request. We aim to acknowledge within three (3) business days and to respond substantively within fourteen (14) days.

Escalation. If we are unable to resolve your request you retain your rights to escalate to Alternative Dispute Resolution, to Trading Standards, or to bring a claim in the courts. Nothing in this Policy operates to exclude or limit statutory consumer rights.

Alternative Dispute Resolution. Where a dispute remains unresolved, you may refer it to a certified ADR provider. We are not currently a member of a specific ADR scheme, but we will engage in good faith with any ADR body approved under the Alternative Dispute Resolution for Consumer Disputes (Competent Authorities and Information) Regulations 2015. You may also use the Money Claim Online service at www.gov.uk/make-money-claim or, where applicable, the Small Claims Court.

This Refund Policy and any dispute arising out of it are governed by the laws of Northern Ireland. Where you are a consumer resident elsewhere in the United Kingdom, the mandatory consumer-protection laws of your place of residence continue to apply.